Terrible Service

MTN Customer Service I'm really disappointed the way MTN treat their customer with don't care attitude forgetting that the very same customers that you don't care about pays your monthly salaries. Why created email for customers to send thier concerns or complaints and you don't even bother to acknowledge the sent emails or respond to their request. Below are some of the reference numbers since I logged initially from the 21st October 2017 and after 2 weeks mtn hasn't resolved the incorrect billing on my mtn account and what you always get is a promise from the incompetence call centre staff including their supervisors who can't take accountability to make sure that the customer complains are addressed timeously. I have spoken with so many people such as Prudence, can you believe after a week she hasn't even responded on my request after she requested my details. On the 02nd Nov 2017 I refused to talk to those *********** call center staff and demanded to talk to the person in charge for that day and I was assisted by the lady name of Abigal who advised me that she is glad that I escalated this complaint to her and she will address it as a manager and gave me reference ********** 52 , guess what same story when I made a follow up today as she was over promising and nothing get done. I'm not surprised as your frontline staff learn from their superior and same don't care attitude and to date not even a feedback to update me with the progress after she was confident that she will address my complaint. Today I spoke to one of the consultant by the name of Mbali Zondo and I refused to hear the same story like a broken record on repeat and demanded to talk to the manager in charge and a gentleman by the name of Mahomed Ally who also promised that the matter will be address and his consultant, Mbali will give me a call and I won't have to worry calling back for follow up , let's wait and see although I ran out of patience. Let's hope both Mbali and Mahomed know what are their main purpose to wake up in the morning to go to work to deliver great customer services and change the clients experience. I lost trust with mtn and can't wait for both my contracts to end and terminate them although since thier customer from Nashua time with 2 contacts and to MTN I know I'm just a number. Reference numbers : 1- ********** 6054 ; 1- ********** 1940 ; 1- ********** 8576 ; ********** 52 ; ********** 37 ; 1- ********** 0314. Surely after 15 days mtn can't resolve the incorrect billing amount which they admitted that it was their error debiting my account with R1200.00 although both my contracts are on top up and any extra data or airtime I load myself. I'm really sick and tired dealing with a different person every time I make a follow up with my query and even after explaining my frustration to Mr Mahomed Ally and requested his work email to send all my emails communication as I'm explaining myself every time I call; unfortunately I was advised he isn't allowed to give his work address email and I'm puzzle why cause not cause I'm sure those email address aren't for personal use but work related and my query isn't personal but related to my mtn account incorrect query. I know I'm just wasting my time to write this email as the customer service don't even bother replying to emails. I will definitely take this email complaint to Hello Peter just to let other customers out there on how mtn treats thier customers. Regards Irate customer

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