Terrible service

After 10 calls to MTN....... I eventually got through to sales. Needed to know my options on upgrade on my 2 contacts.

Spoke to Bongisiwe on 13/5/[email protected] at sales. I appreciate security questions. After giving him my ID and pin... He carried on asking more questions as if I was taking a new contract. I would think my ID and pin was enough.

All I needed was information on an upgrade.... After practical 3 hours, still did not get it. Please put competent people to answer. Especially after the long waits, and sent in circles by the recordings. And I thought Telkom was bad

I am aware of people working from home... Why we cannot get through and when we do, they cannot help. What is the use.