MM
Mapule M
1 reviews | Active since Mar 2020
05 Sept 2017, 16:09
TERRIBLE SERVICE
So I keep getting these subscriptions on my number that I do not know where it comes from, anyway I don't complain I just removed it using *141*5# and guess what less than 5 minutes after removing those I get smses that I have been subscribed again, what the hell?????? Called the call center and asked them to block it for me on the 31/08/2017 and she says she has removed and blocked everything.
Just after putting the phone down, another sms comes in I have been subscribed, I mean what the F**** is this MTN??? called again and then the second consultant says she has removed it but they cannot block it, wow after the previous consultant confirmed that she has blocked it.
Anyway Afrihost loaded ,me with R39 airtime on the 01/09/2017 which the subscription deducted money from again I don't know how, but I decided to switch my phone off on the 02/09/2017 until today and last I checked I had an airtime balance of R21. Guess what today I turned my phone on and I only had R0.26, what the hell is going on MTN?????
My point is I spoke to Nonhlanhla Mnqunywa today and she was very rude @14:20, that is not what i call customer service
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Replies (2)
MTN South Africa's replyOfficial
05 Sept 2017, 19:40Thank you for you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and the confirmation of the cell number in question for the complaint (***) we do pick up that your data and airtime was used against the normal content services.
Dear user, if you want to view the subscriptions subscribed by you please enter mobile number
http://mtnplay.co.za/web/mymtnplay.aspx, OTP number will be requested. this you will received
http://mtnplay.co.za/web/mymtnplay.aspx123686 *** 8/29/2017 2:01:22 AM 9/5/2017 4:17:29 PM 9/6/2017 12:06:37 AM
INACTIVE, this has been deactivated.
Your unsubscribe has been logged as #***., this is for OPERA TELECOMMS.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply05 Sept 2017, 19:40
Official
Thank you for you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online and the confirmation of the cell number in question for the complaint (***) we do pick up that your data and airtime was used against the normal content services.
Dear user, if you want to view the subscriptions subscribed by you please enter mobile number
http://mtnplay.co.za/web/mymtnplay.aspx, OTP number will be requested. this you will received
http://mtnplay.co.za/web/mymtnplay.aspx123686 *** 8/29/2017 2:01:22 AM 9/5/2017 4:17:29 PM 9/6/2017 12:06:37 AM
INACTIVE, this has been deactivated.
Your unsubscribe has been logged as #***., this is for OPERA TELECOMMS.
Kind Regards,
Alice van der Merwe
Best regards,
MM
Mapule M's updateReviewer Update
05 Sept 2017, 20:50The fact is that this service keeps re subscribing my number automatically and I never visit mtnplay. I use this number as a portable wifi Hotspot. Also the private response explains it all MTN, you don't want other prepaid subscribers to see how unfairly we are treated. My question is how? How is it possible that I unsubscribe and merely 10 minutes later I'm automatically subscribed again? I'm sure you guys have IT experts. How is that possible???
MM
Mapule M's update05 Sept 2017, 20:50
Reviewer Update
The fact is that this service keeps re subscribing my number automatically and I never visit mtnplay. I use this number as a portable wifi Hotspot. Also the private response explains it all MTN, you don't want other prepaid subscribers to see how unfairly we are treated. My question is how? How is it possible that I unsubscribe and merely 10 minutes later I'm automatically subscribed again? I'm sure you guys have IT experts. How is that possible???