Terrible Service

<p>On the 26 February 2017 my phone got damaged and I went to the MTN Zevenwacht mall store to advise them I need to claim from the insurance. Not only weren't they friendly and customer service driven, I was told they can't do anything I need to call the insurance number as they don't deal with claims. I was fine, but then I called the next day and the lady who answered from this useless company Pinnacle Marketing said I should provide her my email address so she can send me forms. I then completed the forms and never got a response for a week. I called on the 8th March and they advised they need the ImEI number which I then scanned and emailed to Nandi. She said I will get a follow up the next day and still I received nothing. On Sunday the 19 March I receive a miss call from their contact number and called back just to hear they closed. How can the phone ring for one second and I phone immediately back just to hear they closed. I called again 21March because their IVR system says that they open Mon-Fri 9am to 7pm and weekends and public holidays 9am-5pm. Its almost a month now and all the contact was made by me and no feedback given. I still have the phone which I pay for and I pay insurance with this useless company. This is unacceptable and I will take this matter further. The worse mobile insurance ever. Pinnacle Marketing feels like a **** to me. </p>