1 reviews | Active since Feb 2017
Terrible Service
<p>Good Day,</p> <p> </p> <p>I am writing this review on behalf of Mr. R.H.J Harmse - will include all his contact details as well.</p> <p> </p> <p>MTN is the WORST network provider ever. Your head office is practically non existing!!!!</p> <p> </p> <p>We have two phones on one contract, the one number is 083 ********** which is an open line, the other number is 071 ********** which is a pay as you go number.</p> <p> </p> <p>We upgraded the number 071 ********** on the 6th of January 2017 and I received a once of data bundle of 30GB, on the 7th of January 2017 you suspended our service. After a long an tiring experience you eventually opened our account again on the 19th of January 2017. And when you ran your billing on the 21st you stole the remaining data which was about 27GB which I could not use because our lines were suspended!!! Now you are ******* as well. </p> <p>You will see that I have loaded data on the 5th of February 2017, which I now can not use, I have airtime (minutes) that I cannot use as well as free sms’s. You are unwilling to assist at all now claiming that an amount of R4000.00 did not got paid but there is a debit order on the account and the payments go through monthly.</p> <p> </p> <p>If the problem is with number 083 ********** , then you should suggest a solution to the problem, and not suspend our service once a month as both numbers loose data loaded appart from what is part of the package we took out. We are paying monthly but can only use our phones for maybe 2 weeks per month.</p> <p> </p> <p>I think since you suspend our services whenever it suits you, from now on we will go to the bank and only pay for the time we had the opportunity to use our phones or stop the debit order all toghether. You cannot fulfil your part of the contract then why should I as the paying customer? It works both ways. You are very quick to take the money on the debit order on the 1st of every month but even quicker to suspend services.</p> <p>I wan’t an answer from you not later than close of business today.</p> <p>Here is all the information you previously requested. </p> <p>I.D Number: ********** 141086<br />MTN Pin: 5556<br />Address: 71 Volta Street<br />Work Telephone Number: 083 ********** <br />Bank Name: ABSA</p> <p> </p> <p>I Mr Harmse can be contacted on ********** in this regard.</p> <p> </p>
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you twice at 8:29 your device is on voice mail.
The account information on the Hello Peter complaint is incorrect, please assist us with the correct information to look at the complaint. Kindly be advised if the account is not in your name the account holder need to give you permission to have access to the account, this can be done on a affidavit and both ID copy attached for assistance. Please send the permission request to our customer que ***, we are not allowed to assist a third party member with no permission access to the account.
Note with the Hello Peter function all numbers will reflect as *** this is to protect the client information on Hello Peter.
Please confirm as well the amount of data loaded on the 5th of Febry
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you twice at 8:29 your device is on voice mail.
The account information on the Hello Peter complaint is incorrect, please assist us with the correct information to look at the complaint. Kindly be advised if the account is not in your name the account holder need to give you permission to have access to the account, this can be done on a affidavit and both ID copy attached for assistance. Please send the permission request to our customer que ***, we are not allowed to assist a third party member with no permission access to the account.
Note with the Hello Peter function all numbers will reflect as *** this is to protect the client information on Hello Peter.
Please confirm as well the amount of data loaded on the 5th of Febry
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Dear Alice,
Mr. R.H.J Harmse rep**** on your mail on the 21st of February 2017, and you have not even bothered to phone him back. So MTN's service is still bad. The account details given to you is correct. If you spoke to him he would have been able to tell you that. You will not get through to the numbers as to us it is pointless to use phones for a week and then get disconnected. We can not wait for the months to pass so that we can rather look for another service provider.
Dear Alice,
Mr. R.H.J Harmse rep**** on your mail on the 21st of February 2017, and you have not even bothered to phone him back. So MTN's service is still bad. The account details given to you is correct. If you spoke to him he would have been able to tell you that. You will not get through to the numbers as to us it is pointless to use phones for a week and then get disconnected. We can not wait for the months to pass so that we can rather look for another service provider.