Terrible Service

<p>On the 4th of December 2016, my Dad ordered a Dell laptop for my birthday which was on the 15th, unfortunately they didn't have stock, so I couldn't get it. My dad tried again to get it for Christmas, again there was no stock! Eventually on 12th of February the laptop was ready after numerous phone calls and vists. The drama got worse when the Dell Laptop I got didn't work and was freezing all the time after having it for just a day. I took it to Dell and showed them the laptop, they made an offer to swap it, all I had to do was hand in the faulty laptop and the Dell letter I got. I went to MTN Nicolway again and they couldn't give me a date on when they would have the replacement laptop ready. With my frustration of waiting nearly 3 months for a laptop and dealing with rude staff, I decided to cancel and now they want to change me the cancellation fee when I have waited long for the product and still have no clue on when it will be ready. I don't think that's fair? </p>