1 reviews | Active since Feb 2017

15 Feb 2017, 22:15

Terrible service

<p>I went to MTN Riverside in nelspruit to get a phone on contract and got a phone that was apparently good (had to take it back after a day cause of a fault) and wasn't pleased with the service and information so I wanted to cancel the whole contract and was denied even though I had only had the phone for 2 days which is within the 7 days period which the service provider (808) told me I can still cancel my contract and was denied. Apparently the people that are service provider employees are not trained, so they told me, which is shocking for me. I'm not pleased at all. I wasted fuel money and time going back and forth with no help, I'm furious and will never buy from MTN ever again. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2017, 16:50
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly note that the matter has been escalated to the relevant management team for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,