1 reviews | Active since Apr 2012
Terrible service
<p>i went through to MTN on the 20th of Jan for a contract upgrade , for the 50gig blackfriday specail , i still have not recieved my 50gig promotion , based on the contract i have signed for my 060 line . i have spoken to the service consultant that assisted me , and she has not resolved the matter was by K mohamed to advise that all customers who took up the contract had received all the data based on the deal. further more i was billed an additional r250.00 on my 0300 line which has a limit set at zero. </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 060****471 was provisioned on 2017-02-06 with the prorata amounts for the MTN Upgrade Promotional 50GB + 10000 On-Net Minutes. The full amounts will be provisioned on the next provisioning date 2017-02-27, please check the detailed balance by dialling *141*1#ok. A credit of R250 was passed to the account on 2017-02-01 for the extra data usage billed on the invoice dated 2017-01-26 mobile number 083****300.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the mobile number 060****471 was provisioned on 2017-02-06 with the prorata amounts for the MTN Upgrade Promotional 50GB + 10000 On-Net Minutes. The full amounts will be provisioned on the next provisioning date 2017-02-27, please check the detailed balance by dialling *141*1#ok. A credit of R250 was passed to the account on 2017-02-01 for the extra data usage billed on the invoice dated 2017-01-26 mobile number 083****300.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,