Terrible service

<p>I requested to cancel my contract / transfer to pay as you go, told it would take 30 days.</p> <p>Started follwing up after 30 days - at store, call centre, e-mail, customer care.</p> <p>What an experience!</p> <p>Almost impossible to get through to call centre</p> <p>Response from call centre is to contact other department who only work weekdays</p> <p>Automated responses on e-mails comitting to get back to you in 2 days and dont</p> <p>Online complaints difficult to use and do not provide any reference</p> <p>I get the distinct feeling that MTN is not interested in customer service or hearing about complaints in an industry where the #1 complain is poor customer service.</p> <p>I would challenge any of the MTN executives to try ans use their own customer service or complaint system. </p> <p> </p> <p>Allen</p>