TERRIBLE SERVICE

<p>TO WHOM IT MAY CONCERN<br /> <br />I am very upset with your company.<br />On the 23 November 2016 I received a sms telling that I can <br />upgrade. I knew my upgrade is on the 22/1/2017.<br />On Monday I went to one of your stores in Welkom<br />and they telling me they are struggle with my account,<br />but didn’nt tell me what!!!!<br />After a week I went to another shop, they telling me that <br />there are an error on my account something about “collection.”<br />They send an email to head office regarding my limit, too lift it as <br />well as the error. Head offfice phone me, asking why did’nt I upgrade??<br />I tell the lady that there is an error on my account. She said okay.<br />Something does’nt made sence!!!!!!<br />Today 25/1/2017 I went again to the shop, still my upgrade was a<br />problem. The lady phone again head office and the person tell<br />her that I must pay my Sub fees before I can do the upgrade.<br />Why????????? There is a debit order that is going off on my<br />account every month on the 31st.<br />I am very disappointed in MTN. Al the years I was with Auto Page<br />and NEVER had a problem with them.<br /> <br />HOPE TOO HEAR FROM YOU SOON.<br /> <br />Regards<br />Mrs A Oberholzer</p>