1 reviews | Active since Jan 2014
terrible Service
<p>Good day </p> <p>I am writing this on behalf of my mother.</p> <p>My Mom upgraded her phone on the 4th of January 2017 through mtn direct, </p> <p>The Phone was delivered on the 11th January but because my mom did not have a copy of her ID they would not give her the phone and told her that they would come back on the Friday (13th jan 2017).</p> <p>Up untill today the phone has still not been delivered but they have charged her for the month of January.</p> <p>When i called to enquire about this i was told that my mom cancelled the contract which is not true because when she walked into the mtn store yesterday they told her that they can see that the phone is still on the system but it is in Johannesburg and needs to be delivered.</p> <p> I am really disgusted with the service we received from mtn direct, and i would like this to be sorted out ASAP</p>
Good day Reza,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number you have included in this post (******9459) belongs to Mr Reza Savahl and the term date fro this contract is 2018-08-01 so please provide us with your mother's cellphone number/ ID number so we can assist further. You can send these to *** and include a brief description of your query so you can be assisted accordingly. Alternatively, you can contact MTN Direct on *** for assistance regarding this.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Reza,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that the number you have included in this post (******9459) belongs to Mr Reza Savahl and the term date fro this contract is 2018-08-01 so please provide us with your mother's cellphone number/ ID number so we can assist further. You can send these to *** and include a brief description of your query so you can be assisted accordingly. Alternatively, you can contact MTN Direct on *** for assistance regarding this.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day
Please advise when you will be attending to this matter?
I have sent a email ********** as stated in your responce on the 9th of February and i have still not heard anything from you.
I dont think you realize the urgency of this matter.
I am really disgusted in the level of service that you are giving!!!
Good day
Please advise when you will be attending to this matter?
I have sent a email ********** as stated in your responce on the 9th of February and i have still not heard anything from you.
I dont think you realize the urgency of this matter.
I am really disgusted in the level of service that you are giving!!!