TN
Thabisile N

1 reviews | Active since Aug 2014

19 Jan 2017, 14:46

Terrible service

<p>I have been with MTN from 2005 until I ported to Vodacom about two months ago because of personal reasons. On the 08th January 2017 I wanted to port back to MTN, bought the new sim and registered the sim but later that day we had a break in and I think it was ****** or thrown away because to date I still cannot find it. the thing is I went to buy a new sim card to try and do a sim swap but when i called I was advised I cannot because there in no data on my old number since I had ported to Vodacom and I will need to do an affidavit and fax it through to them with a copy of my ID advising I lost my sim after a port. I have done that but they are still taking me from pillar to post and everyone is telling me a different story since the 8th. I really need my number back.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 15:40
Official

Good day Thabisile

Thank you for your post

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have sent through a request for the Porting Department to look into the matter further to recover your number.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***

Best regards,