TERRIBLE SERVICE!!!!

<p>What a HORRIBLE experience! </p> <p> </p> <p>I have been a loyal MTN client for over 10 years now! However the experience I'm currently in with MTN is shocking to say the least!!! I had a contract upgrade due and in the middle of OCT 2016 I received an Iphone 7s plus. The phone turned out to be faulty, and within 3 weeks of having the phone, the home screen button was not working! I understood this as a factory default on the phone, and returned it to the store and was told it would be replaced. Until NOW- January 4th 2017 I HAVE STILL YET TO RECEIVE my phone!!! I cant believe the incompetence to a loyal MTN client!!! Every single month, without fail, MTN debit orders an amount from my account for my contract phone, and SHOCKINGLY, even in DECEMBER they continued to take that amount from my account!!! FOR A PHONE I DONT EVEN HAVE!!!!! What nonsense! </p> <p> </p> <p>I called the store, and kept on doing follow ups, and no one from MTN felt the need to keep me updated with the status of my phone and what is going on! I have waited and currently wait for thisphone to arrive! Still NOTHING!!! This company has no loyatly to its clients, and still wants to keep taking money from our accounts! </p> <p> </p> <p>Since then, I have done a reversal on that debit order, and tweeted MTN and they havent even responded! I emailed MTN, and not surprisingly, vthe email failed to deliver! How do they expect my business to stay afloat, as that number is a business line, I receive no emails, and losing potential business because of the INCOMPETENCE of MTN!!! How do they expect us to keep connected if they continue to do this??!?!?! It's utterly shocking that after 10 years of being with MTN this happens! I'm in utter disgust. If its not a network issue, it is now this. I'm seriously considering switching networks to a provider that will give me better service! </p> <p> </p> <p>THIS IS NOT ON!!!!</p>