TJ
Tania J

1 reviews | Active since Dec 2016

14 Dec 2016, 11:14

terrible service

<p>mtn and their call centre agents are terrible. I just don't want the hassle of changing numbers otherwise would have left already.</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply22 Dec 2016, 17:48
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that we have escalated the complaint for the disciplinary action to be exercised.

warm regards

mike

REQ:***