Terrible Service
<p>MTN overcharged me on my contract for three months consecutively and I was told that this sum of money will be reimbursed. After opening a query with them, I had no follow up and was forced to go back and check for any updates, only to find that the query was not taken up completely. This was then taken up once more and I was told that the money will be credited. It's been more than two weeks and I have not received anything yet. I find very irritating that they could so easily bill me, but so hard to reimburse my money. </p>
Good day Muazzam,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the credit was approved and the matter has been escalated to the billing department for urgent attention who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Muazzam,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly note that the credit was approved and the matter has been escalated to the billing department for urgent attention who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***