1 reviews | Active since Sept 2016

06 Dec 2016, 12:08

Terrible service

<p>I completed a contract form over the phone with MTN on 2 Dec. I advised the consultant that my delivery address might change depending on when they deliver my phone. I also provided my cellphone number as my contact number. I then called 6 Dec at 8am to find out when it will be delivered in case I need to change my delivery address. I was advised that the courier has been trying to contact me however they battling to get through. The telephone number that was provided to the courier is a landline that I havent been using in years!!!! I was told to phone the courier to speak to them and that they would also send a note to the courier. Courier advised that they would get back to me. I had to call again at 10:30am to find out what is going on. Was told by the courier that I need to call MTN to change my address. I then contacted MTN and they advised that they will speak to the courier to deliver today rather than change the delivery address. I asked them to please let me know what is happening. It is now 12:05pm and have still not heard anything. I ordered online so that there was less hassle but appears to be the worst way to go.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Dec 2016, 17:59
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to MTN direct supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***

Best regards,