terrible service

<p>hi I’m disappointed but expecting closure on the 01/11/2016 i received notification that MTN debited my account for R1284.68 so i called my bank to query and reversed the debit order called MTN the same day spoke to a manager Mervin Pillay and to my amazement found out that i have 2 contracts taken out on the 11/10/2016 and i explained i have never taken out any contracts and i have never had a contract with MTN i asked him to email me with the information requested from to prove i have never taken out a contract its now the 16/11/2016 12:43 and i have received any email so on the 02/11/2016 i proceeded to my own investigation to find out a consultant by the name of Khaleel Khan at the Davenport branch had processed the application so i called him an he mention these things happen and he doesn’t not approve the contracts so i asked him to send the documents that was given on my behalf to approve a contract id copy,3 months bank statements ,pay slips and camera footage ,he told me he doesn’t have those documents and he will request it from head office I must give him 2days so I found that to be strange I called head office and spoke to lady that ask to speak to Imran and he will listen to my story when i tried to explain that i needed the documents ,i spoke to him and he took my details 02/11/2016 told me he will get back to me he didn’t 03/11/2016 12:49 i also called the Davenport branch in the afternoon and explain to the manager who seems more dead and alive who didn’t show much concern ,he said he’s really busy and he will speak to Khaleel when he returns from lunch and called me back ,NO CALL 16/11/2016 12.51 ,im so disgusted with MTN some has my personal info and i receive no help or is MTN apart of his ***** </p> <p>I’m considering legal action</p> <p> </p>