Terrible Service

<p>I did an insurance claim on the 9th of October 2016 on my damaged Sony Z5 premium.I had to wait two weeks for a response from MTN Insurance.Which means I had to go two weeks without a phone.Eventually it was collected on the 25th of October 2016.I had arranged for a loan phone to be delivered as well,I was irritated when they offered me a Samsung Galaxy S3 as it was a huge downgrade to my Sony.What irritated me more was that I was not consulted on the options of the phones to choose from.Nonetheless I used I tried to use the Samsung,only to find out it doesnt work.I then went to the MTN in Westgate and spoke to Sphamandla and he put me on the line with with Mtn Smart Phone(SVP PLus).I lady by the name of Marayda Bloem who put me on hold for the better hour of the hour long phone call.Eventually she couldnt help as she could only offer me a Galaxy Pocket which I felt was an insult.She aslo said that the delivery could only be done tomorrow or the next day.I then left MTN Westgate fustrated and headed to MTN on 14th Avenue and spoke to Donesha Naicker and she too couldnt help.What no one seems to understand that I am and have been without a phone for since the 9th.I now have to drive to MTN Smart Phone in Sandton using my own petrol to see if I can get a loan phone.I loathe MT****** my contract ends I am leaving.So angry.</p>