TERRIBLE SERVICE/
<p>I have 2 contracts with MTN,,& now they are all suspended due to outstanding that I know nothing abt it.<br />As customer I’m extremely irate I requested prepaid migration on 15-02-2016 as per ref ********** 37 and again on 11-04-2016 as per ref ********** 21 and by August customer line is still not cancelled and customer as far as I knows the contract has been cancelled , customer say she cannot be liable to pay the April ,May,JUNE,JULY,August invoice... why must I pay you MTN for not doing your Job...now my second contract is affected and that was for my business, I had to go to other network to save my business,,,waiting respond from MTN..ASAP</p> <p> </p>
Good afternoon Itumeleng,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The information you have provided on this query is not enough for me to investigate and assist. Kindly provide us with more information like your account number , Id No or Cell Number regarding your query so we may assist you without further delay.
Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Itumeleng,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The information you have provided on this query is not enough for me to investigate and assist. Kindly provide us with more information like your account number , Id No or Cell Number regarding your query so we may assist you without further delay.
Should you have any further queries please do not hesitate to contact us on 808 or *** from other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
My number is ********** 915 and the number that retention dint move till it was 4 months arrears is ********** 442..
I will be happy to see this resolved.
My number is ********** 915 and the number that retention dint move till it was 4 months arrears is ********** 442..
I will be happy to see this resolved.
it been 3 week since waiting respond from MTN and while im waiting like this I quess I will be told that my account is in arrears..
it been 3 week since waiting respond from MTN and while im waiting like this I quess I will be told that my account is in arrears..