Terrible service

<p>Good day</p> <p> </p> <p>After having logged a claim on the 11th August I eventually had my phone picked up on the 3rd October 2016; almost 2 months later. A loan phone was delivered of which it couldn’t read my sim card, a second one was delivered on the 4th October which also didn’t read my sim card. A third one was delivered on the 5th and it also didn’t read my sim card. I then decided to go have the phone and my sim checked. I had to drive all the way to Southgate to have it checked and was informed that I needed to do a sim swap of which I did & paid R136.80 . I then sent an email to MTN on the 6th October with the receipt to enquire about compensation for my money because I had stated clearly when I spoke to the many people I did prior that I would need a phone which could read my LTE sim card. </p> <p> </p> <p>On the 17th I got a letter to pay R150 for repairs access and on the 18th I got a letter to pay R350 for replacement; I tried phoning the insurance department yesterday and today, but no one answered. I even sent an email as well on the 18th with the receipt for sim swap and the two letters sent to me. I would really like to know what is happening with my case.</p> <p> </p> <p>Regards,</p>