1 reviews | Active since Sept 2015
Terrible service
<p>Have now spoken to 5 people via the MTN call centre and still they are unable to send me my monthly statement for September! They are supposed to do it anyway but also want charge my for the previlage of sedning my own account balance!</p> <p> </p> <p>REF number: ********** 84</p> <p> </p> <p>At this rate I'm moving to MTN or Cell C at next contract expiry!!</p>
Good day Andrew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The itemized billing is a chargeable service. The payment can be for one month or a monthly subscription depending on your requirements. Please call our call centre at 808, and agree to the adjustment on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi58186
Good day Andrew
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The itemized billing is a chargeable service. The payment can be for one month or a monthly subscription depending on your requirements. Please call our call centre at 808, and agree to the adjustment on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Lungi58186