1 reviews | Active since Oct 2016
Terrible service
<p>I am assisting a gentleman who visits South Africa once a year. He misplaced his sim card (MTN) - acquired a new sim and has been phoning MTN to get a sim swop. We have been phoning since last week Tuesday, we have faxed, we have done Affidavits, and still no luck. We have held on to just get them to answer the phone for about 8 hours over the past week - and that is NO exageration !!! Right now we are holding on and it has been already for one hour and 30 mins. This is ridiculous !!! </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you did nt add the number that you need to be assisted on with sim swap hence I am unable to access your account to get the details. If it is a contract number you can go to any MTN store for sim swap but for pre paid you can call the call center and they will be able to assist you. Please note that we are currently expiriencing high volume of calls hence the delay on our side.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that you did nt add the number that you need to be assisted on with sim swap hence I am unable to access your account to get the details. If it is a contract number you can go to any MTN store for sim swap but for pre paid you can call the call center and they will be able to assist you. Please note that we are currently expiriencing high volume of calls hence the delay on our side.
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***