Terrible service
<p>Hi, i sent my phone for repairs on 6th August 2016, today is the 27th Sep 2016. I have been to the repair centre in Midrand about 4 times now to check if my phone was ready. It was not ready. The last time i asked to speak to the manager, he promised to get back to me on Monday the 26th Sept, he has not got back to me.</p> <p>Hope by writing this letter, this message reaches some of the heads of MTN about their terrible service. They dont care about their customers. I have been with MTN for 16 years or so. I wont change my network provider but hope they can change their staff to improve our service.</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Thank you for your time online.
We have contacted the repair centre, they have notify us they will give us feedback tomorrow, once we have reived the feedback we will then notify you. Your Job card number***.
Due to the inconvenienced caused we have passed a goodwill credit for 3 months subscription fee.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Thank you for your time online.
We have contacted the repair centre, they have notify us they will give us feedback tomorrow, once we have reived the feedback we will then notify you. Your Job card number***.
Due to the inconvenienced caused we have passed a goodwill credit for 3 months subscription fee.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you, as per our conversation, much appreciated.
Thank you, as per our conversation, much appreciated.