Terrible Service

<p>Last week Tuesaday I app**** for a phone at MTN Rivonia and I was told that it takes 24 hours to approve if I qualify for a phone or not. I informed the agent that I needed a phone urgently as my old phone was ******. I didnt receive a call from MTN on wednesday, Thursaday afternoon I decided to call them and I was told that they will give me a call as my application was still pending. I didnt receive a call from them and Friday I decided to go there and Lukhanyo the agent I dealt with at first told me that they was a problem with the system but he assured me that I was gonna get it by the following Monday. He requested that I send him my recent bank statement which I did on the day. On Monday I still didnt receive a call from him so again I decided to call him and he told me that he didnt receive the statement and I resent it to him and he promised once again that he will call me in an hour or 2 which he didnt. I then again used my airtime and called him and he told me he that it was still pending and he was gonna call me in an hour because they had a backlog on all new applications, I requested that he cancelled the application so that i can go to another MTN to apply. I went to MTN in Alexandra and a lovely gentlemen helped me and to my suprise I was told that my previous application was not cancelled and it had been incomplete since last week because they were missing documents which Lukhanyo failed to tell me about for a week. I have used MTN all my life and this is the first time I receive such bad service. It doesnt take a week to approve a phone contract....Please make a plan before I move to another network</p>