Terrible service

<p>On the 1st of September 2016 when MTN deducted money off my account for my contract, I saw nearly double the amount went off my account. I checked my invoice from them and MTN had incorrectly stated that I had used a self service for 2 GB, I then checked my sms I recieve from them every month when they top me up and on the sms MTN sent me on the 14tg it shows that MTN had topped me up with 2.29 GB THEMSELVES. I called 808 and queried why they had done this and the woman told me I had used a self service, I corrected her telling her that this wasnt the truth and that MTN had toppes me up with it and I will not carry the costs of their mistake as I load my own data when needed and cannot afford to pay for someone's mistake! This consultant was extremely rude and couldnt see why I wanted the money back. I then spoke to a manager and he insisted that theu would log a query and I would recieve response within 3 to 5 working days. We are now at 8 working days and still nothing has happened, I called on the 9th of September again to see what was going on and to follow up yet again NO ASSISTANCE , the gentleman told me to go in to a MTN store as he cant do anything from his side, which I did today on 13 September.. I had to wait in the queue and guess what.. NO ONE could assist me and the REF nr on the system cannot be found. When some one owes MTN money they are quick to put the person on ITC and they want a date as to when you will pay them but now that MTN has **** on my statement and owes me money they cant assist me??? What sort of service is this. Best of all this is the 2nd time in just over a month that I had to waste my time to go in to MTN because of a FAULT on their side, the previous time MTN blocked my account for no reason at all and I could not call, sms or use my data, I could not even contact MTNs Customer service number. Yet I have to pay for a service that I am not recieving. I want this matter attended to within this week as I am now furious. I also want my contract cancelled as I refuse to deal with a company that cannot render a service I pay for every month on time without fail. This is pathetic!! I want my money back in my account as it is my money and MTN has NO right to take money off account without my consent and because of their mistakes.</p>