1 reviews | Active since Nov 2011
Terrible service
<p>The MTN store in Centurion mall (the one across Musica) service is absolutely shocking.!!! Firstly our sales consultant (Spencer) has the worst communication on so many levels. Whilst busy processing my upgrade he proceeded to be on his phone with a personal call asking what salad he should bring to the party. Wow.... Is all I can say. On top of that all staff in the store were chewing gum mouths wide open. I have been with MTN for 15 years and it's service and store presence like this what pushes people to change to other service providers. Unprofessionalism personified. </p>
Good day Shaun,
Thank you for bringing this to our attention.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees at MTN, Centurion Mall . It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Shaun,
Thank you for bringing this to our attention.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees at MTN, Centurion Mall . It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***