Terrible service

<p>I have taken a contract with you guys in April 2016, its only been 4 months that I have the phone. About a week ago the phone stopped working, I had then taken the phone to the MTN branch that I purchased it from and was told that if I don’t have all the accessories it came with they cannot book the phone in for me and even if they could it will take about 5 – 6 weeks.</p> <p> </p> <p>The lady that assisted me suggested that I can take the phone to head office and they will assist me within few days. The phone was taken to head office and was then told that because I don’t have all the accessories they will take about 3 – 4 weeks to assist me?</p> <p> </p> <p>This is terrible service!!!! No one can keep all the accessories till a contract has ended, what nonsense is that? There is no way that I can be paying for a phone that I’m not even using? I am not asking you guys to replace the accessories all I want is for you guys to assist me with fixing my phone? That can’t be so hard to do?????</p> <p> </p>