1 reviews | Active since Aug 2016
Terrible Service
<p>I have been logging coverage related issues for weeks on various platforms (FB, Twitter and via mail) and have had no decent answers or assistance. I filled in the coverage form and still got asked the questions in the form via mail.</p> <p> </p> <p>I have been told to be patient and that it is not MTN's intention to annoy me. Well I am now annoyed.</p> <p> </p> <p>I have little to no signal at home and it feels like I am fighting a losing battle.</p> <p> </p> <p>If you say that you will respond, then respond and letit be decent feedback. I am not the only person with this problem and have been reporting it for over a year. Clearly one or 2 customers is not an issue for MTN.</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********