Terrible service
<p>For the last two years we have had terrible service from mtn. They have suspended my husbands contract with reason we own them R1200 bank charges. For the last two years mtn has been deducting the monthly payment from a ABSA account my husband does not have a Absa account we have given them the correct banking details numerouse time and still thry deduct it for the wrong account. So i have made cash payment, and to find out after calling the call centre that my husbands acvount is wit the legal department snd now for the joke they refuse to give us any contact details for the legal department. So i dont know what els to do. Mtn service is very poor</p>
Good Day Cindy Janse Van Rensburg
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Cindy Janse Van Rensburg
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********