Terrible service

<p>MTN has a tower on the property of SPCA Louis Trichardt. I need a copy of the contract that was supposed to be renewed in 2013, as there is a new Committee in place now. My first mail was sent on 29 June. It came back, looks like the Property Negotiator working on our file no longer works there.</p> <p> </p> <p>I contacted customer care (on the same day) and explained the whole story, asking for someone in the Property devision to contact me. The customer care agent rep**** asking for my MTN cellphone number, contract number and ID number. I rep**** stating that they obviously did not understand, it is not in connection with a personal account, and explained again. Then a second person rep**** to my mail on the 30th of June also asking me for an account number in order to process. What incompetence! Just read what I am asking of you! Once again I rep**** stating that they clearly did not understand my request and asked to please get anyone to contact me. No response.</p> <p> </p> <p>This morning I phoned your offices ( ********** ) asking for the Property Negotiation department. I was placed on hold for ever and eventually cut off. I phoned back - the receptionist asked me in connection with what this call was - I briefly explained and was transfered. On hold for ever and no one picked up.</p> <p> </p> <p>Honestly?! What do I have to do to get someone at MTN to just phone me back?!</p> <p> </p> <p>YOU have a tower on MY property. There is no new contract on file and it has to be sorted out. Get someone to contact me very urgently please!!</p>