JM
Jonathan M
1 reviews | Active since Jun 2013
16 Mar 2015, 17:11
Terrible service
Trying for almost two hours to get ahold of MTN call centre to query statements that haven't come in over 6months. Using my vodacom sim because I can't call with an ipad. 1 and a half hours worth of airtime wasted on hold! Completely unacceptable. Will never choose anything through MTN again.
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Replies (1)
MTN South Africa's replyOfficial
19 Mar 2015, 15:45Hello Jonathanmarimuth,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number or ID number of the account that requires statements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number or ID number of the account that requires statements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Mar 2015, 15:45
Official
Hello Jonathanmarimuth,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number or ID number of the account that requires statements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the MTN contract number or Account number or ID number of the account that requires statements.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,