1 reviews | Active since Jun 2016
terrible service
<p>we have a data line with mtn for security cameras and the BPN needs to be activated by mtn. customer care sends you the mtn outlet. after an hour there, the lady said it will be activated within 24 hours.</p> <p>this does not happen, then after 5 calls to customer care and technical departments, nothing happens.</p> <p>the customer care department puts you on hold for 10 - 20 minutes each time to find out what is BPN</p> <p>they send you from nr 808 to nr 809 and nobody can help you.</p> <p>so in summary, our security cameras are still not working with this mtn contract </p> <p>why does mtn offer this service if they cannot make it work?</p> <p> </p>
Good Day Riekie711,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier please note that the VPN is loaded on your number, if you are currently experiencing any connection problems please contact our Technical helpdesk team on ********** for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Riekie711,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier please note that the VPN is loaded on your number, if you are currently experiencing any connection problems please contact our Technical helpdesk team on ********** for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Unfortunately my VPN has still not been activated and we cannot access our security cameras.
It does not seem that MTN can manage this type of service, so will need to cancel the contract then.
Unfortunately my VPN has still not been activated and we cannot access our security cameras.
It does not seem that MTN can manage this type of service, so will need to cancel the contract then.