1 reviews | Active since Aug 2014
Terrible service
<p>So MTN decided to ignore my complaints? Okay then, please stop debiting my account for a service I am not using. You know very well your laptop is not working and the moderm was disconnected, what are you charging me for? I have sent numerous complaints from hello peter to ombudsman but MTN is just providing a terrible service as always. I called them and spoke to buhle this morning, who told me she cannot help because her system just switched off, REALLY? I will be waiting for your response.</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that we do pick up that the sim card has been used to connect. The account is billed for the subscription fee as per the 24 months contract you have signed and the data you received every month on the 14th.
The account balance is now R 841.77 and the account reflect in arrears, the account is changed to cash. You have 21 days from the invoice date to make payment to the account. The invoice date is on the 13th.
The line has been suspended due to the debit or returned unpoaid and due to the account short paid and late.
If the device is faulty you need to take it to any MTN service provider shop to be send in for repairs. Please take the proof of purchase with you.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that we do pick up that the sim card has been used to connect. The account is billed for the subscription fee as per the 24 months contract you have signed and the data you received every month on the 14th.
The account balance is now R 841.77 and the account reflect in arrears, the account is changed to cash. You have 21 days from the invoice date to make payment to the account. The invoice date is on the 13th.
The line has been suspended due to the debit or returned unpoaid and due to the account short paid and late.
If the device is faulty you need to take it to any MTN service provider shop to be send in for repairs. Please take the proof of purchase with you.
Kind Regards,
Alice van der Merwe
REQ: **********