1 reviews | Active since Aug 2015
Terrible service
<p>My iPhone 6 is insured through MTN. After dropping it and cracking the screen on 5 April I took it to the Fourways branch to have it sorted it. Only on 28 April Was I contacted by the store for a copy of my ID to process the claim, they already had my phone for 2 weeks. I was told it would still talk 4 to 6 weeks to assess the phone. On around 30 May I was contacted by the insurance company to ask me to turn off Find My iPhone so they could assess the phone. This is almost 5 weeks later and my phone has still not been seen to. I followed up with insurance yesterday , 8 June, and they say that the phone was rejected because Find my iPhone was not turned off in time and the assessment company had sent it back. It now has to be booked in AGAIN for an assessment which could take another 6 weeks. I rely heavily on my phone for work. This is totally absurd. MTN need to get it together. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Hi Siphumezo,
Thank you for your response, however still no one can tell me where my phone is. Since your response here my claim has been authorized and I have paid the excess. However, MTN at Fourways Mall say the phone is still to be sent back to them from the people who fix the phones unrepaired as Find my iPhone is still active. I deactivated Find my iPhone over the phone with a call Centre agent at MTN insurance 3 weeks ago. I get no response when I phone or email MTN Insurance.
Please can someone just let me know where I stand with things? I need a time line of when I can expect to get the phone back.
Hi Siphumezo,
Thank you for your response, however still no one can tell me where my phone is. Since your response here my claim has been authorized and I have paid the excess. However, MTN at Fourways Mall say the phone is still to be sent back to them from the people who fix the phones unrepaired as Find my iPhone is still active. I deactivated Find my iPhone over the phone with a call Centre agent at MTN insurance 3 weeks ago. I get no response when I phone or email MTN Insurance.
Please can someone just let me know where I stand with things? I need a time line of when I can expect to get the phone back.