1 reviews | Active since Jun 2014
Terrible Service
Good Day<br> I have tried the call center for two days and sent the email <br> <br> Please could someone contact me with regards to job *** and may I recieve a copy of report.<br> <br> I have been dealing with a lady from MTN bayside Cape Town<br> <br> I took my phone in for repair as it was not able to read a sim and one of the screen lights not working from a previous repair with Nashua....that was needed because they dam<br> <br> I got a call back from her earlier to say that the phone was damaged due to poor workman ship I then explained that only you guys(Nashua mtn) have ever worked on it.She then got back to me and the story was slightly amended...<br> <br> Nothing has been straight froward with the Nashua branch everything has been wrong<br> <br> This has never been to anyone but Nashua so warantee must be intact and yes I do believe they damaged the phone you can see from the marks around it near to where you plug it in explanation later....<br> <br> When i recieved my phone day one the lady did something in the shop (Nashua cape gate)i think used wrong sized sim or something and then couldn't get it out they sorted that out there and then a bit later I couldn't get the memory card open and took it back
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that this has been escalated to regional management, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologise for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please note that this has been escalated to regional management, you will be provided with feedback.
Thank you
Wenzile Masina
REQ:***
