TERRIBLE SERVICE!

Hello Peter, I have a MTN contract & I'm Considering changing services after this experience! I handed in my phone for repairs to Lichtenburg MTN. The Branch was unprofessional & made me sign my phone in on a book only, now after all this time head office told me I required a paper to fill in for repairs, when mentioned to the Lichtenburg branch they informed me they had it all & emailed it to me, when I received it I noted that it was incomplete and that I had never seen these papers. I phoned the branch & asked what papers this was & they told me that the Papers & lost invoice @ head office had to be handed in with the phone which it was not! Now they want me to pay almost a R1000 just to get it repaired. It has been more than 60 days and I still don't have my Phone back after they told me that it will be returned in 2 Weeks. It's been a long struggle just to get some feedback on the my phones progress! I am on a contract but due to Mtn Lichtenburg's \WONDERFUL"Service"