Terrible Service

<p>I brought a phone to MTN Northgate to have it fixed as it just died, I am told that the phone is water damaged, and as far as I know Sony ultra is water prove, now I am told that I need to pay R330 to have the device brought back</p> <p> </p> <p>What I don’t understand is the phone is still under warrantee, why do I need to pay?</p> <p> </p> <p>Number 2 the phone used to switch off on its own when it’s hot, I thought that was put in place so that the phone doesn’t overhead , from the statements I receive it seems like I was given a faulty phone in the 1st place</p> <p> </p> <p>I want the phone fixed and returned or the contract cancelled as this is ***** as far as I can tell, selling faulty equipment’s and making the customers pay to get them , even worse your technical department is refusing to fix the phone, coming up with stories , USB pot cover is missing, but this was not included in the initial report when I took the phone in, and I know the phone wasn’t missing anything</p> <p> </p> <p>I will take this issue to the media or Sony itself if need be , I will not be ****** or **** to</p>