terrible service

<p>I emailed Mtn customer service asking them to please contact me as I would like to do an upgrade</p> <p> </p> <p>I was then asked to email my details which I told the consultant ( Nompumelelo Msibi) I am not comfortable sending my personal details via email , her curt response was they cannot contact me and I would then have to phone ( like really you cannot phone a client to get business)</p> <p> </p> <p>I then did phone and came through to (Akwasi Addai ) who was very abrupt and just wanted to end the call with me</p> <p> </p> <p>He told me that on my profile I have a number that has not been used since 2011 , I then asked him if this is the case then MTN must refund me as MTN has been debiting me since 2014, he said yes I need to be refunded.</p> <p> </p> <p>when I told him that , that not my number he told me he will escalate the query and they ( Who is they, they can be anybody) will get back to me , after going back and forth and still not getting a answer from Akwasi I asked to speak to a manager or team leader, he asked me to hold which I did for almost half an hour before the call was cut.</p> <p> </p> <p>I know he ended the call as he was hesitant to get a team leader or manager to assist me.</p> <p> </p> <p>all I want is for this matter to be resolved or else I will be going to the ombudsman with this complaint, i was given very unprofessional service and feel the matter could have been dealt with differently.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>