Terrible Service

<p>I have been struggling for 2 months to sort out my MTN billing account. I upgraded my cellphone contract in Dec last year. I only requested for an upgrade no open line. So when my monthly data or airtime finishes i would just top up as normal. I called 808 and the consultant told me the consultant at the store in Rosebank mall did not set my limit on 00 and I need to rectify it with her. I went back to Rosebank Mall and the consultant told me there was an error on MTN where clients lines was opened she will resolve. The feedback came back that I deactivated my line. I never activated my line I was not even aware that I can open my line. I was under the impression you need to call in to open your line. So you telling me if sum1 had to stole my phone today they can deactivate my line and make calls or transfer data as they please!! Can you please rectify this I am not paying money for something I did not do. I want it sorted out asap as I am not paying any charges incurring on the account. It's not my fault the consultant did not set my limit on 00. I am very frustrated as I am being send from post to pillar and no one can resolve my enquiry. I await your soonest feedback.</p>