1 reviews | Active since May 2016
Terrible service
<p>My account number: MF063380, Now explain to me how can all the payments I have been making to this account disappear? I have now been handed over by MTN due to non payment. However I have proof that I pay this account every month. The account is in my husband's name PJ van der Merwe, ID: ***</p> <p>I am so sick and tired of this service from MTN</p> <p>MTN is so quick to offer new upgrades, and the moment I accepted now to upgrade, the account is never paid!</p> <p>Sort this out before I go to the ombudsman</p> <p> </p> <p>Regards</p> <p>Gatvol</p>
Good Day Petrus255733,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Petrus255733,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the management team of our Legal department for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest ***ured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***