terrible service

On the 26th of January 2015 I lodged an insurance claim for my device that was ******. On the 3rd of February my claim was rejected on grounds that I felt were invalid and then I wrote a letter of dispute on the 11th of the same month. I received a response informing me that my query will be attended to in 5 days. On the 23rd I wrote another dispute letter and did not receive a response. On the 5th of March I emailed a query as sis not get a response. Again on 11 March I sent another query and did not get a response. I will not mention the numerous calls that are answered or referred from one person to another.<br> <br> I will be approaching the ombudsman for recourse.