Terrible Service

Mtn has done it AGAIN giving me their best SUPER TERRIBLE SERVICE,on the 23rd of April 2016 i lost my contract phone which is also insured with them.On the 24th of April i phone MTN 808 Number to blacklist it and opened a case at boksburg police station and on the very same day i went to mall @ carnival mtn store to inform them,they told me they have emailed the insurance department and i should wait for their call,on the 25th of April 2016 i called mtn insurance department to confirm if they have received an email from the store but the was no answer i called several times on that day but the was no answer,i called the day after that and the day after & more days after that on several times a day the was still no answer,On the 04th of May 2016 i called AGAIN i called and operatos answered and sent me from pillar to post telling me i had called the wrong departsment firstly they told me to call 155 than 808 than it was 809 than finally i called *** a lady operator answered and asked for my REQ Number(***) that i got from the store and i informed her that i had sent a follow up email of which she requested the ref number for that email and i gave it to her(***0),she told me they receive many calls a day and i jst have to wait in line for my call to be answered and she told me it takes them 5working days to replace a lost phone but couldnt explain why i havent received mine on the 6th day.......I am TERRIBLY DISAPPOINTED AT MTN AGAIN THEY ALWAYS GIVE POOR SEVICE AND I MEAN ALWAYS.