TERRIBLE SERVICE

I currently have 3 contracts with MTN ,2 are due for an upgrade .I called MTN Direct on 19/04/2016 at 9 am to request the the latest spreadsheet with April Promotions .It was promised within 30 minutes .I did not receive it as expected.I then tried calling them again to find find myself holding the line for 30 minutes with no answer.I then called 808 requesting assistance the first consultant whose name I didn't catch rudely tells me to select option 2 which is an automated voice message .I call again and Speak to Bongani Vuma who says the same thing .I then ask to speak to his manager who advises Bongani to tell me to call 173 though I am a contract client or go find a MTN Store .Pathetic service .I will be cancelling and taking my business elsewhere of course.Good Luck retaining your clients with such pathetic service consultants and managers.