Terrible service

I visited this branch in the middle of February to enquire about how to cancel my contract as it was expiring at the end of March 2016. I was told to come back in March to fill out a cancellation form and it would be processed. In the middle of March I visited the branch again and requested my contract be cancelled. I filled out a cancellation form and proof of my identification was taken by Johnny who then informed me that their services were not online and he would upload the request for me the next day and give me a call to confirm the process. After not hearing from him I called to branch on numerous occasions only to find that no one answers the phone. I finally managed to go in personally two weeks later and was told that he could not confirm if the cancellation has been put through. I was then requested to fill out another cancellation form and told that it would be processed within 3 days. On returning 3 days later I was told that the head office was closed and again they could not confirm of the cancellation had gone through. Again I was informed that I would be called the next day to be updated. That was 12 April and I am still awaiting a call.