TERRIBLE SERVICE

Good day

On the 13th of March I submitted a claim ATS145975 for my iPhone 12 PRO MAX and it was successful on the 15th,Payed the excess fee R 1,500 and was told that the waiting period is 7 working days up to 14 working days.9 DAYS LATER THERE WAS NO RESPONSE up until i had to INTERVERNE MYSELF!!The first consultant that assisted me decided to drop the phone after i had waited on the line for more than 30 min and i had to re-dial and be CALLER 35.The matter was then escalated to the senior manager who advised that the insurance has confirmed that they wont be able to fix my device and therefore they are making arrangements of a replacement. On the 29th the senior manager contacted me and offered to replace my iPhone 12 PRO MAX with another 14 PRO MAX which i agreed to and i payed the required amount of R1,500.00.TODAY 03.04.2023 the replacement was delivered and only to find out its a iPhone 14 PRO instead of a PRO MAX that i have been paying for the past 2 and half years. THIS IS TOTALLY UNFAIR AND UNACCEPTABLE.I WOULD LIKE TO HAVE MY 12 PRO MAX BACK "FIXED" .

Kind regards,