Terrible service

On the 31st of October Wilhemina Magaela from MTN collections department called me regarding the ********** account that was opened in 2018 using my profile. She requested the affidavit stating that I have never signed up a contract with them. I sent the affidavit on the 1st of November.

When I called for a followup on the 29th of November I spoke to Shaed Osman who was very rude. He advised me that investigations haven't started as there were no documents(Affidavit) attached to this ********** account. So I had to resend it together with a certified copy of my ID.

Now every time I call their Call Center number I cannot go through. I decided to send Shaed an email instead.

On the 3rd of November I sent him an email asking him to call me back and also to send me the statement together with the application forms used for this account. To my surprise on the email he said he was busy and he cannot call me. I responded asking him to ask one of his colleagues to call me and he never responded to my email. I'm still waiting for his response.

Now every time I send Wilhemina Magaela and Shaed Osman an email they don't respond to my emails.

I wouldn't advise anyone to sign up a contract with this company as they have a terrible service. t has been 2 days now trying to get hold of them with no luck.