TERRIBLE SERVICE

I did an online upgrade (I thought with MTN). I received the uncapped Wi-Fi rooter on 13 October, it was faulty. I then found out that Mondo did my application, one or other third party, and MTN cannot help me. I contacted Mondo and I had to drive around looking for shops willing to take the unit back as it has to be an Express MTN shop and not just a franchise and they were not collecting it at my house. I drove 32 kilometres from my house and gave it back on 15 October. After NUMEROUS calls they said they are waiting for a warehouse number and cannot cancel the upgrade until they have received that number from the warehouse. Today is 4 November and the unit was STILL NOT RECEIVED. Today they gave me an explanation that the unit is still at the store where I gave it in and I must find out why as they cannot do it. I can collect it myself from the store (32 kilometres from my house) and then all of a sudden they can arrange for it to be picked up from my house. MTN East Rand Mall is not answering their phone. I still have to do drive around after I did my part! The unit is still at the store where I gave it in for almost 3 weeks now and NOBODY told me this or made contact to say there is a problem. I went to 4 shops already, made endless phone calls and nothing is happening. I am without data from the day that faulty unit arrived at my house. I do not know if I must laugh or cry. This is the worst service I ever received. Never in my life will I do an online upgrade again and I feel I do not ever want to upgrade with MTN on any of my three contracts I have with them.