Terrible serive- for old times sake...

<p>After months of horrific serivce, dropped calles and international roaming problems we have finally had enough and will be moving to Cell C. The process to terminate the contract truly is worse than pulling teeth, due to the dismal service received from Cathy Botha, from your financial office. </p> <p> </p> <p>I can only imagine how busy the MTN team must be with all the cancelations from unhappy customers, but her incompetence has no bounds. If she would simply READ her emails before responding she would save herself and the customers a lot of time and frustration. I am happy to send the mail trail to senior management to overview.</p> <p> </p> <p>After entertianing lazyness and patiently re-sending information, the final straw came when she asked me to fill in and submit documents that were already sent to her the day prior. I rep**** that she can simply scroll down through my emails and find it. It is now almost 24 hours later and she has not rep****. </p> <p> </p> <p>Is this a case of overworked, overwhelmed employees? Does she genuinly not have time to read actual emails? MTN, please sort yourself out.</p>