NM
Nelisiwe M
1 reviews | Active since Oct 2010
29 Sept 2016, 12:06
Terrible Reception
<p>So my phone gave me problems for just over 2moths, I could make calls, receive them, send texts and go on facebook (very limited though). I couldn't browse the net or go on Instagram unless I was connected to WiFi. That's when I realised it was not my phone that had a problem but the network. So I went to a MTN store at the vaal mall and that guy told me I needed a software update. I told him it was impossible as I updated my software less than 3 months ago, then he referred me to some cell phone repair shop. I then decided to port my number to Telkom, guess what? I am now able to do just about anything with my phone. The service I got from the guy at MTN sucked as much as their network service does
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MTN South Africa's replyOfficial
03 Oct 2016, 18:06Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply03 Oct 2016, 18:06
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,