Terrible organization

First MTN could not supply me with a simcard adaptor and I had to go buy next door at Vodacom. Thereafter I stood in the queue to give my phone in for repairs. There was three customers in front of me and the only two consultants was busy with customers. I waited 30mins before I was helped and then it took another 15min to complete my query. It is unacceptable that there is only two consultants working in a rush hour. It needs to be taken into consideration that we do not have the time to spend an hour there, This is not the first time for me to wait that long to be helped. Seems like that management is not involved at all at the shop. I received better service in the 5mins I was at Vodacom buying my product. When my two contracts expire with MTN I will def go to Vodacom just because since I've been with MTN the last two and half years nothing has changed. Regards Lydia